Fair terms that protect your investment

We want you to feel confident when you choose Listenza. This Refund & Cancellation Policy explains your options for refunds, cancellations, and plan changes, and the conditions that apply. Our goal is to be fair while protecting the significant work and resources we invest in your exclusive territory from day one.

All plans include a 14-day satisfaction guarantee. If you are not satisfied with the quality of our service within the first 14 days after your plan begins, you may request a full refund. No long explanations required.

To request a refund under this guarantee, contact us within the 14-day window using the contact information at the bottom of this page. Once approved, refunds are issued to the original payment method. This guarantee applies once per customer and is designed to let you test our service with confidence.

Beyond the 14-day satisfaction guarantee, refunds are considered on a case-by-case basis. To be eligible, your request must meet one of the following criteria:

• A material breach by Listenza of a contractual guarantee, such as a verified violation of your exclusive territory assignment;
• A billing error or duplicate charge; or
• A service failure that prevented us from delivering the core features of your plan for a sustained period.

Because territory assignment, qualification, and support resources are committed immediately upon purchase, we are unable to issue refunds simply because a customer changes their mind after the 14-day guarantee window, or because a specific number of transactions did not close.

The following are generally non-refundable:

• Portions of a plan that have already been used or consumed;
• Introductions already delivered to your account or phone;
• Custom territory-planning or onboarding work already performed;
• Referral fees already earned on closed transactions; and
• Plans purchased with promotional or loyalty discounts that were clearly marked as final sale at the time of purchase.

Our plans are one-time payments for the stated term and do not auto-renew unless we have agreed to a different arrangement in writing. You may request to cancel your plan at any time; however, cancellation does not automatically entitle you to a refund. Refunds are governed by the sections above.

Upon cancellation, your access to the Services will end at the conclusion of the current paid term, or earlier if we mutually agree to a prorated settlement. If you have an active recurring arrangement, you may cancel future renewals by contacting us at least five (5) business days before the next renewal date to avoid the next charge.

You may upgrade your plan at any time. When you upgrade, we will apply a prorated credit for the unused portion of your current plan toward the new tier, where applicable. This ensures you only pay for the value you receive and keeps upgrades fair.

Downgrades are handled on a case-by-case basis and may not be available mid-term, since territory and resource commitments are made based on the plan you originally selected.

To request a refund or cancellation, please contact us with:

• Your full name and the account email address;
• Your plan type and purchase date;
• A brief description of the reason for your request.

We aim to acknowledge all requests within two (2) business days and resolve eligible requests within seven (7) business days.

Approved refunds will be issued to the original payment method. The time it takes for funds to appear in your account depends on your bank or payment provider and may take several business days after we process the refund. We will notify you once your refund has been initiated.

We may update this Refund & Cancellation Policy from time to time. Changes apply prospectively and will not affect refund requests already in progress. The updated policy will be posted on our website with a revised “Last updated” date.

For questions about refunds, cancellations, or plan changes, please contact us at support@listenza.com or through the contact form on our website.